1. When a group refuses to purchase goods or services from a specific company, this is called a .......... .

2. A person who listens and offers solutions to two or more parties' complaints or grievances about a specific issue is called a(n) .......... .

3. Labor unions usually fight for better .......... for union members. These are pay amounts.

4. When two or more parties agree to accept a decision made by a third party in order to resolve their disagreement, they are entering .......... .

5. Members of a labor union on strike are employees who, as a group, refuse to return to work until their company agrees to certain .......... .

6. A(n) .......... between a labor union and management is a legal agreement that requires both parties to do something.

7. A(n) .......... shop describes an employment opportunity that does not force employees into union membership.

8. When striking employees carry signs that describe why they are on strike, this is called .......... .

9. A complaint made to an employer by an employee is often called a(n) .......... .

10. A .......... is an employee who chooses to work when other union members are striking. This term also refers to a worker who is hired to replace a striking union member.