1. I just bought a new CD player the other day but it's .......... so I'm going to take it back tomorrow.

2. I want to return this cell phone because I want more functions. I wonder if the store I bought it at .......... the newest models.

3. I'm sorry that this item doesn't work properly but I can't give you refund for this product because you don't have your receipt. However, I can allow you to .......... it for an identical one.

4. My friend is crazy about cell phones. He loves all of the new gadgets and functions that come out and even sells or trades his older .......... for the latest ones on a regular basis.

5. I'm sorry but we have a strict store .......... that stipulates you must have your receipt in order to get a refund for any item purchased in the store.

6. I can't give you a refund; however, I can offer you a store .......... for the amount of the purchase price. This is as good as cash in this store and can be used to purchase any item of equal or lesser value.

7. I bought a computer and I also purchased an extended .......... plan just in case something goes wrong with the system after the original guarantee runs out.

8. I love shopping online. It's so easy to compare prices and the items arrive at my doorstep within a couple of days. The .......... costs are usually reasonable as well.

9. I don't know if I like to idea of online shopping because what if the item I receive is damaged or doesn't work? Can I .......... the item and get my money back and, furthermore, do I have to pay for the shipping costs if I do send it back?

10. If you shop at a reputable online store, most of the items come with a 30-day return policy so if you have a problem with the product, you can .......... it back and the company will pay for the shipping and handling fees.