1. Some claim that management should exist only to support employees' efforts to be fully productive members of the organization — therefore, any form of control is completely .......... to management and employees, says Carter McNamara of Authenticity Consulting, LLC.

2. The phrase "management control" itself can have a negative connotation, e.g. it can sound dominating, coercive and ..........-handed.

3. Organizations often use .......... documents to ensure complete and consistent information is gathered.

4. Documents include titles and dates to detect different .......... of the document.

5. Organizations typically require a wide range of reports, e.g. financial reports, status reports, project reports, etc, to .......... what's being done, by when and how.

6. Computers have .......... administrative controls through use of integrated management information systems, project management software, human resource information systems, office automation software, etc.

7. Delegation is an approach to getting things done in .......... with other employees.

8. Delegation generally includes assigning responsibility to an employee to complete a task, granting the employee authority to gain the resources to do the task and letting the employee decide how that task will be carried

9. Typically, the person assigning the task shares .......... with the employee for ensuring the task is completed.

10. .......... is carefully collecting and analyzing information in order to make managerial decisions.