1. Secretary: Good morning, Dr. Ford's office ....... .I help you?

2. Patient: Hi there. I want to make an appointment with Dr. Ford as soon as possible. I have a terrible tooth

3. Secretary: I see. Please ....... a moment while I check his schedule for any openings.

4. Secretary: Hi, I'm back. Can you come ....... tomorrow at 1:00 pm?

5. Patient: No, 1:00 pm is not good for me. Do you ....... anything in the morning?

6. Secretary: No, I don't. How ....... Thursday at 9:00 am?

7. Patient: I have to take my daughter to school by 8:30 am so I won't be able to make it to your office by 9:00 due to rush hour traffic. Can I come in at 9:30 ....... ?

8. Secretary: Sure, 9:30 am sounds good. OK, so you have an appointment to see Dr. Ford at 9:30 am on Thursday. Would you like a ....... call tomorrow?

9. Patient: No, that's fine. I will remember the date and time. Thank you for getting me in to ....... Dr. Ford so quickly.

10. Secretary: No problem. And, if something comes up between now and Thursday, please call us and we will ....... your appointment for a more convenient time.