1. Hotel Clerk: That sounds good. Just give the hotel clerk your name and a .......... of photo ID when you arrive.See you then. Goodbye.

2. Mr. Smith (arrived at the hotel): Hi. My name is John Smith and I booked a room .......... the phone on Thursday.

3. Hotel clerk: Hello, Mr. Smith. Can I see your photo ID so that I can .......... your reservation? Mr. Smith: Here you go.

4. Hotel Clerk: Thank you. Yes, here you are. You reserved a room with one king-size bed for you, your wife and a pet. Is that ..........?

5. Mr. Smith: Yes, it is.Hotel Clerk: Great. So, can I have you .......... for the room here, please.

6. Hotel Clerk: Thanks. And, here are your room .......... Would you like one or two? Mr. Smith: Two, so that my wife and I can both get into our rooms whenever we like

7. Hotel Clerk: No problem. Now, I'll call the .......... to help you with your luggage.

8. Hotel Clerk: We also have .......... parking. Can I have someone take your car to the parking area for you, Mr. Smith?

9. Mr. Smith: Sure, that sounds great. My keys are in the car. In fact, they are still in the .......... .

10. Hotel Clerk: No problem. Roger, can you .......... Mr. and Mrs. Smith's car for them, please?