1. Hotel Clerk: Sure, I can book this room for you right now. Can I get your name and license .......... number, please.

2. Hotel Clerk: I will also need your .......... address and phone number.

3. Hotel Clerk: Great, thank you for that information. Now, I can take your credit card number along with the .......... date on the card, please.

4. Hotel Clerk: OK, Mr. Smith. Your room is .......... and we look forward to serving you on Friday. Mr. Smith: Great, thanks.

5. Hotel Clerk: And, please remember that .......... is at noon on Sunday.

6. Mr. Smith: Sure, no problem. But, I do have one more question. Do you have a pool and/or sauna ..........?

7. Hotel Clerk: Yes, we have an indoor pool, a sauna room and a small .......... where you can work out, if you like.

8. Mr. Smith: That's great. What time does the pool area .......... in the mornings. I like to swim early.

9. Hotel Clerk: The .......... open at 6 am. The small gym opens at the same time.

10. Mr. Smith: Great. My wife and I will be .......... at about 6 pm on Friday.