1. Hotel Clerk: Roger will bring your car keys up to your room when he's finished. Mr. Smith: Thanks so much. I really appreciate good .......... .

2. Hotel Clerk: No problem. We aim to .......... here at the Hotel Prince.

3. Hotel Clerk: And, remember, if you need anything, please don't hesitate to dial 0 in order to reach the front .......... I'll be here all night. Mr. Smith: Thanks again.

4. Hotel Clerk: Our bellboy will .......... you to your room now. Take care and enjoy your stay.

5. Hotel Clerk (on the telephone): Hello, front desk. How can I .......... you?

6. Mr. Smith: Hi. This is Mr. Smith in room 211. I'm wondering if you have any room .......... My wife and I are hungry, but we don't want to go out and eat.

7. Hotel Clerk: Yes, we do. There is a .......... that you can order from right on the nightstand.

8. Hotel Clerk: You can call our restaurant, directly, and they will be happy to serve you. There is also a fully- stocked .......... in the corner of the room.

9. Mr. Smith: Thank you. Also, I can't .......... to access the Internet. Are you sure this room has WI-FI access?

10. Hotel Clerk: Yes, it does. Please make sure that all of your computer's firewalls are turned .......... while trying to access the Internet. You can turn those programs back on once you access the server.